Frequently asked questions - software

Note: document contents may change due to software changes or updates without any notice.

1. What is payment method?

Once we prepare invoice, payment can be done via Bank Transfer or PayPal.

2. Is payment for software lifetime or annual?

Payment is for lifetime.

3. How many users and GPS devices I can add to my server?

You can add unlimited number of users and GPS devices.

4. Once software updates are released, how I can get them?

Contact us for further details.

5. After payment is received how fast will you prepare software package?

It will take up to 24 hours.

6. If my PC/VPS/VDS down or broken, can I transfer the software to another server?

Yes, you can.

7. Can I run the software on Linux?

No, Windows OS is needed.

8. Can I install it on my own?

Yes, we will provide step by step installation manual. Installation process is simple and can be installed during 20-30 minutes.

9. If I have any problems with installation or configuration, can you help me?

Yes, we will help you via Teamviewer or Remote Desktop. First installation is free.

10. Can I make my server to keep history longer than 30 days?

Yes, any history period must be set. Please note: longer history period will affect higher hard drive space usage.

11. Can I change logo and brand of your software?

Yes, you can.

12. Can I charge my server users for using my services?

Yes, you can.

13. Is it possible to integrate payment method like PayPal for user charging?

Yes, it is. We also use PayPal as main payment method in our GPS server.

14. How can I translate the software to another language?

Our software has English language file. Using simple text editor, it can be translated to any language. You can have English and additionally translated languages.

15. Can I integrate new maps to the software?

Yes, there is WMS and TMS map support. Additional maps can be added via software CPanel.

16. If I buy software will I also get source codes?

You will get source codes for front end application, so you will be able to customize it using PHP and JavaScript. This allows to change design, work behavior and develop custom features. Communication protocol applications are compiled and source codes are not provided.

17. Will you also provide Android and iOS mobile applications in package?

We will provide Android apps with your logo and name. GPS server mobile app for iOS can be generated by you or your developer.

18. For better system performance, what is more important, ping time or Internet speed?

Ping time is more important, as you will get lots of TCP/IP connections from GPS trackers and data packet size is only about 50-150 bytes.